Warranty Policy – IROAD Lebanon

1-Year Limited Warranty

IROAD Lebanon provides a clear 1-Year Limited Warranty on all IROAD PRO dash cams, covering manufacturing defects and hardware malfunctions that occur under normal usage conditions.

What is Covered?

• Defective hardware components
• Manufacturing faults impacting device functionality
• Software issues not caused by user modifications

What is Not Covered?

• Physical damage, accidental impacts, or improper handling
• Installation mistakes by uncertified technicians (visit our authorized partner garages)
• Unauthorized modifications or repairs
• Damage resulting from external factors (e.g., fire, water, electrical surges)

How to Claim Your Assurance

• Firstly, contact our support team at support@iroad-store.com clearly including proof of purchase.
• Secondly, provide details about the issue, along with photos or videos, if applicable.
• Finally, after reviewing your claim, we’ll arrange for repair, replacement, or service at no additional cost if eligible.

Important: For details on your rights as a consumer in Lebanon, visit the Lebanese Ministry of Economy’s Consumer Protection website.

Why Proper Installation Matters

Additionally, to preserve your warranty coverage, ensure your IROAD dash cam is installed by authorized technicians only. We’ve partnered clearly with experienced automotive professionals throughout Lebanon to provide you with quality installations and repairs. Find your nearest authorized installer on our dedicated Partner Garages page.

Understanding Warranty Limitations

It’s important to clearly understand your warranties. For example, certain actions could void your warranty, including unauthorized tampering, damage caused by incorrect use, or accidental harm.

To ensure ongoing coverage, avoid unauthorized servicing and always contact us first for support.

For installation or repairs, we recommend using our authorized Lebanese partner garages to maintain Assurance validity. Find one near you on our Partner Garages page.